My experiences with PP are quite the opposite. I've emailed them three times, twice asking questions, once with an actual problem, and I received helpful responses within two hours each time. The problem I had was when I was playing a single-table sit & go tournament when the game got cancelled due to technical difficulties. The game said we would get our money refunded but after an hour went by and I still didn't have my money, I sent them an email. I got a reply about an hour later apologizing for the inconvenience, and that my account had been refunded my buy-in and entry fee, plus