Canadianpoker83 0 Posted February 11, 2008 Share Posted February 11, 2008 Hello Justin ******* *********, We regret to inform you that due to a technical error your $1000 (CAD994.73) check was sent to you by regular mail. Please allow 15 business days for check delivery. I have credited 300 FPPs to your account for the inconvenience. We apologize for the delays in receiving these funds. Best Regards, SuzyPokerStars Payment Services.e.Wtf, i have always liked pokerstars customer service, but they really left me down. Then they try giving me 300 fpp's for my inconvenience. They should have canceled the orginally check and sent the new one through currier like they were supose to. Link to post Share on other sites
fatman 1 Posted February 11, 2008 Share Posted February 11, 2008 Sounds like an honest mistake. Give them a break. Link to post Share on other sites
Jargonator 0 Posted February 11, 2008 Share Posted February 11, 2008 Brag Post orly? Link to post Share on other sites
therescav 0 Posted February 11, 2008 Share Posted February 11, 2008 Sounds like an honest mistake. Give them a break. Link to post Share on other sites
Canadianpoker83 0 Posted February 11, 2008 Author Share Posted February 11, 2008 Of course it was a mistake but still they should have given me more then 300 fpp's......i have to wait 15 business days on top of the week i've all ready waited. which is a total of one month when it should have taken less then a week Link to post Share on other sites
Willing 2 Die 0 Posted February 11, 2008 Share Posted February 11, 2008 Pokerstars gave me .45 cents in FPPs once (25 FPPS) for mailing me two checks, once of which they had to cancel and resend me as i had greedily cashed them both. OBV pwnage. Link to post Share on other sites
krup24 0 Posted February 11, 2008 Share Posted February 11, 2008 Of course it was a mistake but still they should have given me more then 300 fpp's......i have to wait 15 business days on top of the week i've all ready waited. which is a total of one month when it should have taken less then a weekchecks by regular mail typically take 5 days although they say up to 15. Link to post Share on other sites
gfdsa146 0 Posted February 11, 2008 Share Posted February 11, 2008 I agree that they screwed up, but I still think it's an awful kind gesture to be actually giving you ANYTHING in compensation. Standard corporate procedure is to say sorry to you, give you a pat on the back, tell you thats just too bad that things didnt work out and leave you to yourself while you curse them for the next two days. Link to post Share on other sites
Fade2241 0 Posted February 11, 2008 Share Posted February 11, 2008 checks by regular mail typically take 5 days although they say up to 15. Link to post Share on other sites
Canadianpoker83 0 Posted February 11, 2008 Author Share Posted February 11, 2008 Thats 5 more days then i should have to wait. Oh well i guess.My Response.I do realize that it's not your fault, you only are in customer service and respond to emails, which is exactly what i use to do in the call center i use to work at. Anyway waiting a month for a check is unacceptable. Also i think i should have been given alittle more then 300 fpp's for my inconvenience. If there's anything further you can do about the situation it would be greatly appreciated.> Date: Mon, 11 Feb 2008 05:01:47 -0500> From: paymentservices@pokerstars.com> To: justin_*******@hotmail.com> Subject: Check Error> > Hello Justin ******* ******* ,> > We regret to inform you that due to a technical error your $1000 > (CAD994.73) check was sent to you by regular mail. Please allow 15 > business days for check delivery.> > I have credited 300 FPPs to your account for the inconvenience.> > We apologize for the delays in receiving these funds.> > > Best Regards,> > Suzy> PokerStars Payment Services> > Link to post Share on other sites
king1305 0 Posted February 11, 2008 Share Posted February 11, 2008 Thats 5 more days then i should have to wait. Oh well i guess.My Response.I do realize that it's not your fault, you only are in customer service and respond to emails, which is exactly what i use to do in the call center i use to work at. Anyway waiting a month for a check is unacceptable. Also i think i should have been given alittle more then 300 fpp's for my inconvenience. If there's anything further you can do about the situation it would be greatly appreciated.> Date: Mon, 11 Feb 2008 05:01:47 -0500> From: paymentservices@pokerstars.com> To: justin_*******@hotmail.com> Subject: Check Error> > Hello Justin ******* ******* ,> > We regret to inform you that due to a technical error your $1000 > (CAD994.73) check was sent to you by regular mail. Please allow 15 > business days for check delivery.> > I have credited 300 FPPs to your account for the inconvenience.> > We apologize for the delays in receiving these funds.> > > Best Regards,> > Suzy> PokerStars Payment Services> >You are being ridiculous. If the money is so important to you that you need it right NOW, you shouldn't be gambling with it in the first place.Oh, and when you send someone an e-mail complaining about a service, at least use a spelling/grammar check so that you sound somewhat competent or at least passed the fourth grade. Unless you use to take English classes. You get your cash out when you get it. Be happy they compensated you with anything. Link to post Share on other sites
HollywoodAFD 0 Posted February 11, 2008 Share Posted February 11, 2008 Typical.A) If you are living so close to the cuff that a few more days in receiving that check makes a big difference... you shoulnd't be gambling.B) It was a mistake...they admitted they made a mistake. They GAVE you something for free in return and you feel you deserve MORE free stuff.C) It's only 1k. Not enough to get your panties in a wad over.I wonder how much FREE stuff you give out when you make mistakes. Link to post Share on other sites
gfdsa146 0 Posted February 11, 2008 Share Posted February 11, 2008 Standard. Link to post Share on other sites
Canadianpoker83 0 Posted February 11, 2008 Author Share Posted February 11, 2008 You are being ridiculous. If the money is so important to you that you need it right NOW, you shouldn't be gambling with it in the first place.Oh, and when you send someone an e-mail complaining about a service, at least use a spelling/grammar check so that you sound somewhat competent or at least passed the fourth grade. Unless you use to take English classes. You get your cash out when you get it. Be happy they compensated you with anything.I don't need the money right now lol. A thousand dollars to me is like a million to Bill Gates, he doesn't need it, but hey is a million dollars. If you must know, i was using that money for a plane ticket.Also you'll have to excuse my grammer skills lol. I was doing like 5 things at once.RE: Check Error From: paymentservices@pokerstars.com Sent: February 11, 2008 10:27:39 AM To: justin_*******@hotmail.com Hello Justin, Thank you for the mail. Hopefully you will receive your cheque much sooner than the alloted 15 days. I have credited your account with $25 as a goodwill gesture. Please accept my apologies for this untimely issue. Good Luck at the tables. As always we are here at your service, so please do not hesitate to contact us if we can be of any further assistance. All the very best, JohnPokerStars Payments. Link to post Share on other sites
king1305 0 Posted February 11, 2008 Share Posted February 11, 2008 I don't need the money right now lol. A thousand dollars to me is like a million to Bill Gates, he doesn't need it, but hey is a million dollars. If you must know, i was using that money for a plane ticket.Also you'll have to excuse my grammer skills lol. I was doing like 5 things at once.RE: Check Error From: paymentservices@pokerstars.com Sent: February 11, 2008 10:27:39 AM To: justin_*******@hotmail.com Hello Justin, Thank you for the mail. Hopefully you will receive your cheque much sooner than the alloted 15 days. I have credited your account with $25 as a goodwill gesture. Please accept my apologies for this untimely issue. Good Luck at the tables. As always we are here at your service, so please do not hesitate to contact us if we can be of any further assistance. All the very best, JohnPokerStars Payments.Aren't you going to email them and say that this isn't enough and that they need to grant you with unlimited Sunday Mill/WCOOP/etc. entries for life? Link to post Share on other sites
Canadianpoker83 0 Posted February 11, 2008 Author Share Posted February 11, 2008 Aren't you going to email them and say that this isn't enough and that they need to grant you with unlimited Sunday Mill/WCOOP/etc. entries for life?No no, that will do. You think they'd do that? lol . Link to post Share on other sites
Canadianpoker83 0 Posted February 11, 2008 Author Share Posted February 11, 2008 Aren't you going to email them and say that this isn't enough and that they need to grant you with unlimited Sunday Mill/WCOOP/etc. entries for life?Also you seem pretty bitter today, or is that how you always are? Link to post Share on other sites
king1305 0 Posted February 11, 2008 Share Posted February 11, 2008 Also you seem pretty bitter today, or is that how you always are?I hate morons.You qualify. Link to post Share on other sites
Canadianpoker83 0 Posted February 11, 2008 Author Share Posted February 11, 2008 I hate morons.You qualify.Thanks for the club membership, but thats ok. Link to post Share on other sites
david_keena 0 Posted February 11, 2008 Share Posted February 11, 2008 Thanks for the club membership, but thats ok.i haven't ever had any problems with poker stars. i always go with a check which is usally around 1-2 weeks. Link to post Share on other sites
HollywoodAFD 0 Posted February 11, 2008 Share Posted February 11, 2008 i haven't ever had any problems with poker stars. i always go with a check which is usally around 1-2 weeks.Use that check to repaint your car Link to post Share on other sites
CodyHartman 0 Posted February 11, 2008 Share Posted February 11, 2008 Standard.lol Link to post Share on other sites
Canadianpoker83 0 Posted February 11, 2008 Author Share Posted February 11, 2008 i haven't ever had any problems with poker stars. i always go with a check which is usally around 1-2 weeks.I've never had a problem with them either, they always have been good to me Link to post Share on other sites
BobVersion1 0 Posted February 11, 2008 Share Posted February 11, 2008 i haven't ever had any problems with poker stars. i always go with a check which is usally around 1-2 weeks.1000 posts in less then 3 months?Yeesh Link to post Share on other sites
Veener Schnitz 0 Posted February 11, 2008 Share Posted February 11, 2008 I've never had a problem with them either, they always have been good to me So in turn you become a **** sucker to them when they admittedly make a mistake and try to compensate you? Link to post Share on other sites
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