15 replies to this topic

[zengame]

I use AVG virus protection and never had a problem updateing PS. Tonight it stops me and says Virus alert Downloader.Swizzor. Is it ok to ignore this alert? Anyone else have trouble? thanks.

[Kuge]

I have the same exact problem with it. But when I vaulted it, Stars didn't fully download and I kept getting some error.

I restored it and I still couldn't get stars to download the update. Then after awhile yahoo.com wouldn't work (probably something different).

So yeah, if you can't get the update, we both are on the same page.

[zengame]

I have the same exact problem with it. But when I vaulted it, Stars didn't fully download and I kept getting some error.

I restored it and I still couldn't get stars to download the update. Then after awhile yahoo.com wouldn't work (probably something different).

So yeah, if you can't get the update, we both are on the same page.

I uninstalled PS, I will try downloading it again. Did a quick search on the download.swizzor, doesn't look ok.

[sennin]

False alarm from AVG

[Kuge]

I uninstalled PS, I will try downloading it again. Did a quick search on the download.swizzor, doesn't look ok.

Yeah, now that I'm looking at it...yikes.

Hmm....if you can find a way to get it working, please tell. I'm waiting on stars support to help fix my problem.

[zengame]

False alarm from AVG

I don't know won't let me update unless I ignore the threat. Not ready to do that yet.

[Kuge]

I don't know won't let me update unless I ignore the threat. Not ready to do that yet.

I ignored. I get this error

[FCP Bob]

A response that somebody got from Poker Stars support posted at 2+2.

Thank you for your email regarding the AVG warning about the swizzlor
virus threat.

Please note that this is a false alarm introduced by a recent update to
the AVG virus definition file. There is no virus in the PokerStars
update, which we have confirmed through the use of alternate scanners
from McAfee and Symantec.

It is perfectly safe to click on the "Ignore" option and accept the
update from PokerStars. However, should you get an update error, please
disable your AVG software in order to launch your PokerStars program.

Should you be unable to use the "Ignore" option to complete the
PokerStars update, you may launch PokerStars temporarily by skipping the
update process. To do so:

1) Right click on your desktop
2) Choose "New -> Shortcut"
3) Browse your computer to locate "PokerStars.EXE".

It will be accompanied by the familiar red, black and orange icon, and
may not have ".EXE" at the end of it depending on how your computer is
set up. It is likely be in one of these directories (folders):

C:\Program Files\PokerStars\
C:\Program Files\PokerStars.NET\

4) Give the shortcut a name, and click "OK".

This new shortcut will skip the update process and should allow you to
log on without complaint from AVG. If this fails, you will probably need
to disable AVG temporarily in order to run PokerStars.

To disable AVG in order to run PokerStars, you need to turn off the
"Resident Shield" portion of the program. To do this, open the AVG
control center, and in the section where it says "Security Status",
right click on "Resident Shield" and choose "Properties". Uncheck the
checkbox for "Turn on AVG Resident Shield protection" and click OK. You
can now launch PokerStars (and should re-launch Resident Shield as soon
as you do so, for maximum virus protection).

Please note that either option (bypassing the update, or temporarily
disabling the virus scanner) should only be used temporarily, until AVG
corrects the virus definition file. PokerStars updates are required,
and virus protection is too vital to be disabled for any length of time.

At the moment we are trying to contact the AVG team at Grisoft as
quickly as possible in order to ask them to resolve this issue. We
apologize for the inconvenience this might cause.

Please note that this is not an unusual happening. All virus makers
occasionally put out virus definitions that cause false hits, sometimes
rather in high profile, such as this recent high profile occurrence
involving Adobe:

http://www.theregister.co.uk/2007/08..._false_update/

You can see just how common this is by Googling "AVG false alarm":

http://www.google.com/search?hl=en&q.....amp;btnG=Search

Please let us know if you need further assistance.


Regards,

Juan
PokerStars Support Team

[zengame]

I ignored. I get this error

Me too.

[Bender24]

Im having the same problem as well. Hopefully someone can figure this out.

[zengame]

OK thanks BOB.

[Kuge]

To disable AVG in order to run PokerStars, you need to turn off the
"Resident Shield" portion of the program. To do this, open the AVG
control center, and in the section where it says "Security Status",
right click on "Resident Shield" and choose "Properties". Uncheck the
checkbox for "Turn on AVG Resident Shield protection" and click OK. You
can now launch PokerStars (and should re-launch Resident Shield as soon
as you do so, for maximum virus protection).

That's all I did for it to work.

Thanks Bob!

[Adam_g]

Same here, scared me for a minute tho, lol

[zengame]

That's all I did for it to work.

Thanks Bob!

won't work for me if I start up resident shield while pokerstars is on the virus alert pops up and shuts down pokerstars. Also everytime I start up PS it updates.
Help.

[cheez12]

PS will update after you update AVG. AVG fixed this in the last update.

[sennin]

Ya just update AVG, works fine for me.